Our Policies

At Just IN Time Adventures, LLC, our mission is to craft unparalleled travel experiences, celebrating diversity and nurturing unity. Our expertly curated tours inspire unforgettable journeys, connecting individuals with the beauty of the world, diverse cultures, and each other. We wholeheartedly support LGBTQ+, DEIB, and diverse lifestyles, ensuring everyone feels welcome, respected, and embraced throughout their exploration with us. 

At Just IN Time Adventures, LLC, we wholeheartedly believe in the transformative power of diversity. Recognizing the wealth of unique perspectives and experiences each individual brings, our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) is unwavering. Beyond being a tour company, we have cultivated an environment that serves as a haven of inclusivity and acceptance.

We proudly declare ourselves an LGBTQ+ friendly business, dedicated to embracing individuals of all genders, colors, cultures, religions, and identities. Our vision extends beyond the destinations we explore, seeking to create a judgment-free space that celebrates the beauty of unity and understanding. Our goal is to curate experiences that mirror the richness of our global community.

Whether you embark on a solo adventure or travel with a diverse group of friends, Just IN Time Adventures invites you to join our inclusive journey. Here, the common thread is the celebration of every unique individual. Travel with us and become part of a community where acceptance knows no boundaries, and the joy of exploration is a shared experience for all.

Protecting Our Environment

Just IN Time Adventures, LLC is dedicated to providing you with eco-friendly adventures. The steps we take to decrease our impact include:

• We recycle to the greatest extent possible
• Digital liability waivers reduce paper waste
• Use of refillable water bottles are recommended 
• Fully electronic booking process – no paper forms
• Frequently pickup trash / litter along trails during our hikes
• Provide reusable drawstring bags made with recycled plastic bottles
• Practitioners of Leave No Trace and we teach these principles to our guests
• We donate a portion of our gross earnings to the parks we visit to help maintain trails and facilities

Since we do not overbook our tours and do specialize in small groups we enforce a no refunds policy for customer cancellations, whether due to weather or other reasons. If Just IN Time Adventures is notified via email at least 48 hours in advance of a trip, rescheduling (current year and season only) may be possible but is not guaranteed. Should you prefer greater booking / cancelation flexibility then please consider adding our Trip Protection option to your reservation.

If Just IN Time Adventures suspends activity due to severe weather (lightening, thunderstorms, etc.) or other circumstances, you will have the opportunity to reschedule your trip or receive a refund.

We ask all guests to arrive promptly at the scheduled tour meet up location and time. Typically, this is in front of Bob’s Steak & Chop House (250 Rep. John Lewis Way S. Nashville, TN) at either 7:15AM (for 7:30AM departures) or 7:45AM (for 8:00AM departures) depending on which tour you have booked. Please refer to each tour’s specific FAQs for meeting and departure times.

It is your responsibility to arrive on time and we reserve the right to depart at our scheduled departure time. There are no refunds given for guests arrive late or do not arrive for their scheduled tour.

Our commitment to providing you with an exceptional and customized experience is reflected in our tour cancellation policy. Each tailored tour or trip involves a significant investment of time and resources to meet your specific travel objectives. Consequently, unique deposit requirements and cancellation policies are individually crafted for every customized experience. We understand that unforeseen circumstances may arise, and we strive to balance flexibility with the need to safeguard the intricate planning invested in your personalized journey. For specific details regarding your tour’s deposit requirements and cancellation policy, kindly refer to the terms outlined in your booking confirmation. We appreciate your understanding and look forward to ensuring your travel experience is not only exceptional but also tailored to your preferences.

We specialize in small groups and enforce a no refunds cancellation policy. Guest cancellation requests submitted in writing more than 48 hours prior to tour departure / start time will be considered for rescheduling (current year and season only) but is not guaranteed.

Purchasing Trip Protection allows you to cancel or reschedule your tour at any time for any reason up to 1 hour prior to the tour departure / start time. You will be reimbursed for the full amount of each ticket, less the cost of trip protection and processing fees.

No shows and late arrivals will not be reimbursed.

Trip protection may not be added after checkout.

Each guest is required to sign a liability waiver before the first charter of your trip.

A link to our waiver should be included with your tour confirmation e-mail.

For your convenience, you may CLICK HERE to access our waiver.